FAQ's

Emerald Creations
Frequently Asked Questions
 
If your question is not answered below please Contact Us for assistance.

 

How can I place an order?
You can place an order with Emerald Creations either by email or right here on this website. Simply add the item(s) using the "Add to Cart" button. When ready to check out Click on the "Cart" button located on our website. Ordering online is easy and secure! All orders are SSL Encrypted to safeguard your bank card and personal information.  All we ask is you read & accept our Terms and Conditions.


What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.


How is my jewelry packaged?
All of our beaded jewelry is carefully wrapped in non-tarnishing tissue and then packaged in Sleek White boxes made of rigid chipboard, and include white non-tarnishing polyester fiber inserts. These boxes are not only stylish enough for gift giving, but they are suitable for storing your jewelry as well.


How and when will my order be shipped?
See our Shipping & Returns Policy HERE.

Is my personal information secure?
Our shopping cart is SSL Encrypted to safeguard your bank card and personal information.


What is your return policy?
See our Shipping & Returns Policy HERE.

 

How long does a custom order take?
Once a design is agreed upon, custom orders average from 1 to 4 weeks depending on the quantity of the order and availability of components. We will give you a better time estimate once you contact us to initiate your order.


What if there is a problem with my order?
Contact us by email or phone and we will do our best to correct your order, your satisfaction is our primary concern.


What is your privacy policy?
At Emerald Creations your privacy is important to us. All information collected on our site is kept confidential and will never be shared or sold in any way.


How do I care for my beaded jewelry?
Protecting & caring for your new beaded jewelry is very important. We have put together a special page with tips on how to care for your beaded jewelry, so it will be in your collection for years to come.
 

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Where can I find your jewelry?
Currently we do not have a retail location and do not have any plans for one. We sell mainly on our website and at local area trade/art shows. This is how we keep our prices affordable, by keeping overhead to a minimum.

 

Do you use natural gemstones in your jewelry?
We use a variety of genuine gemstones in our jewelry, such as, Magnesite, Onyx, Turquoise, Coral, Seraphinite, and Agate to name a few.  Many of our pieces are created with all natural, un-treated gemstones; however some gemstones necessitate a form of treatment to make them sturdy enough and/or increase their natural beauty so they can be turned into wearable works of art.  To see what treatments our beads may have had, please consult our Gemstone Treatment Guide, which can be f
ound HERE.

 

 

 

 

A Note on Web Images

We photograph our beaded jewelry with a table-top studio to present the best possible images; however colors may vary between browsers and computer monitors. Our jewelry descriptions and photos are as exact as possible. Please Contact Us with any questions you might have before placing your jewelry order, we want to get it right the first time.